Privacy policy

1. Introduction

The purpose of this policy is to inform customers, partners and employees about the methods of collection, use and protection of personal data in accordance with Tunisian, European and international regulations.

2. Controller

The company, located in Tunisia, is responsible for the processing of personal data collected through its services and its exchanges with its Tunisian, European and international partners.
Contact : dpo@tts.com.tn

3. Data collected

• Basic information: surname & first name, age, gender, passport number, identity photos
• Information for making contact: address, email, phone number
• Financial information: credit card details
• Customer preferences: special requests in relation to the trip
• Technical information: such as information about the device used to interact with us (including unique device identifier, hardware model, operating system, mobile network version and information, etc.)
• Specific data collected in the context of commercial and contractual exchanges

4. Purposes of processing

The data is collected for:

• Commercial and contractual management with Tunisian, European and international partners
• Human resources management
• Information request management and customer support
• Compliance with Tunisian, European and international legal and regulatory obligations
• Security of information systems

5. Legal basis for processing

Treatments are based on:

• Consent of data subjects when necessary
• The execution of contracts
• Compliance with legal obligations
• Legitimate business interests, including security and regulatory compliance

6. Data recipients

• Internal to the company according to the needs of the different departments
• Partners and subcontractors that comply with the GDPR and the contractual clauses on data protection
• Competent authorities in case of legal obligation

7. International transfers

The data may be transferred outside Tunisia, in particular to the European Union, with appropriate guarantees in accordance with the GDPR.

8. Shelf life

The data is kept for the period necessary for the purposes, in accordance with Tunisian, European and international legal and regulatory requirements.

9. Rights of persons

In accordance with the regulations, individuals have the rights of access, rectification, erasure, limitation, opposition, portability and to withdraw their consent. They may exercise their rights by contacting the Data Protection Officer at dpo@tts.com.tn.

10. Data security

The company implements appropriate technical and organizational measures to ensure the confidentiality, integrity and availability of data.

11. Policy changes

This policy may be updated in accordance with regulatory or internal developments, with information to the persons concerned.